Frequently Asked Questions

Everything you need to know about shopping for your home at AROVA.

What are your shipping rates and delivery times?

We offer tiered shipping based on your location and order size. Small decor items typically arrive within 3-5 business days, while larger furniture pieces may take 7-14 business days via our specialized white-glove delivery partners.

Can I return an item if it doesn't fit my space?

Yes, we offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply to large furniture items, and custom-made pieces are non-refundable.

Do your products come with a warranty?

All AROVA furniture and fixtures come with a standard 12-month manufacturer's warranty covering structural defects and craftsmanship. Specific premium collections may offer extended coverage up to 5 years.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through services like Afterpay and Klarna to help you design your home now and pay later.

How can I track my furniture delivery?

Once your order is dispatched, you will receive a tracking number via email. For bulkier items, our logistics team will call or text you 24 hours in advance to schedule a specific delivery window.

Are your materials sustainably sourced?

At AROVA, we prioritize ethical sourcing. We work closely with suppliers who use FSC-certified timber and eco-friendly textiles to ensure our home products are as kind to the planet as they are to your interior.